topic Re: Never Received Confirmation Text in Get Support

Never Received Confirmation Text

Rutendo — Mon, 15 Jul 2024 18:33:43 GMT

Hi all,

So, I’ve just made my account yesterday and I received an email saying that my account was activated and would take 5hrs to be done. Well it’s the next day and I haven’t gotten a message from PM saying everything’s all good.

It’s frustrating because when I try to log in via the app it keeps saying to use the confirmation code I got through text but I don’t get those at all. (I’m logged in typing this through the website where it asks for email)

Anyway, please help! I do business on this phone and I need to be able to receive texts reliably.

Re: Never Received Confirmation Text

Handy1 — Mon, 15 Jul 2024 14:42:34 GMT

@Rutendo

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Never Received Confirmation Text

eddieO — Mon, 15 Jul 2024 14:42:51 GMT

@Rutendo, are you using a new number or did you port in an existing number? If you ported in, did you leave your old SIM card in the phone so that you could respond Yes to the confirmation text to port your number out? Are you able test your PM SIM card to see what is and what isn't working (calling in/out, text in/out, data)

Re: Never Received Confirmation Text

slusagm — Mon, 15 Jul 2024 14:44:15 GMT

service working? just a problem with login ?

ask PM to check. Open ticket by using orange Chatbot icon on the lower right, type Submit ticket and choose Contact Us and it will lead you to ticket open screen

Re: Never Received Confirmation Text

Rutendo — Mon, 15 Jul 2024 15:02:07 GMT

I ported my old number over and yes my old sim is still in

I can call/text going out, data works, but when people specifically call me it says my number is unassigned.

Re: Never Received Confirmation Text

Rutendo — Mon, 15 Jul 2024 15:03:47 GMT

I’ve tried that but they didn’t solve my problem. I’ll try again if this post doesn’t work. Thanks!

Re: Never Received Confirmation Text

Handy1 — Mon, 15 Jul 2024 15:05:13 GMT

@Rutendo So your old SIM card still works ? If so I’ll private message you the porting team number . They can try trigger the port request for you . Leaving old providers sim in the phone to reply YES to the confirmation text

Re: Never Received Confirmation Text

slusagm — Mon, 15 Jul 2024 15:10:33 GMT

make sure you check community inbox for their replies , or message them again for update