topic Re: New plan signed up for changed after payment in Get Support

New plan signed up for changed after payment

Alanfind — Tue, 04 Jan 2022 21:07:13 GMT

Paid for unlimited canada calling was given unlimited B.C. calling . Upgraded to long distance for 8 dollars and now phone does not receive or call.

Re: New plan signed up for changed after payment

GreatCanadian — Tue, 17 Apr 2018 17:08:09 GMT

Hi,

Did you go through the 2-step process when purchasing the add-on? First add the funds, and then make the purchase.

Did the phone work prior to the plan change? Purchasing an add-on should not affect the current plan.

You may need to private message the moderator team on this one, but you can try us here at the community first if you wish.

Re: New plan signed up for changed after payment

pasvac — Tue, 17 Apr 2018 17:27:39 GMT

Please send a private message to @CS_Agent

i'm not a moderator

Re: New plan signed up for changed after payment

Luddite — Tue, 17 Apr 2018 18:17:16 GMT

@Alanfind wrote:
Paid for unlimited canada calling was given unlimited B.C. calling . Upgraded to long distance for 8 dollars and now phone does not receive or call.

If you ordered and paid for Canada wide calling, it seems the activation was not completed properly. Follow the earlier suggestion to contact the moderators. Be sure to request a refund/credit for the add-on unless you want it anyway.

Re: New plan signed up for changed after payment

computergeek541 — Wed, 18 Apr 2018 02:43:47 GMT

If chose and paid for a Canada-wide calling plan, but the activation system someone erroneously gave you a provincial calling plan, a moderator will need to make a repair to your account to get you on the proper plan. I would also suggest that you ask for the long distance add-on to be refund, since it sounds like you may have only added it to try to get things working.