topic Re: Renewal in Get Support

Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 21:42:52 GMT

I ran out of data. How do I renew my plan early?

Thanks

Re: Renewal

will13am — Sun, 14 Jul 2024 21:45:25 GMT

@DeelightfulDee3 , in the past customers could ask support to renew the current plan early. You can try by initiating a support ticket using the chat symbol on the lower right corner of the web page. BTW, what plan do you have? Perhaps there's a new plan with more data that is suitable. Take a look at what's offered to you on the subscription tab in your online account.

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 21:48:40 GMT

@will13am

I have the $34/50GB Roaming plan.

Re: Renewal

EB0 — Sun, 14 Jul 2024 21:52:04 GMT

@DeelightfulDee3

If your plan is still available, just login your account and select your plan, change now, the system will charge your $34 and renew it for another 30 days start today.

Re: Renewal

will13am — Sun, 14 Jul 2024 21:54:07 GMT

@DeelightfulDee3 , your plan doesn't have unlimited throttled data. If you are using up the included data frequently, I think the $40/75GB plan option might work for you. It can get expensive doing early renewals even if support will do it for you.

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 21:57:22 GMT

@EB0

No my plan isn't available anymore.

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 21:58:35 GMT

@will13am

I don't run out very often. My renewal is on the 16th so I'm not losing much.

Re: Renewal

will13am — Sun, 14 Jul 2024 22:03:25 GMT

@DeelightfulDee3 , FWIW it might be worthwhile to wait it out without data for one day.

Re: Renewal

EB0 — Sun, 14 Jul 2024 22:10:28 GMT

@DeelightfulDee3

One day without data is not bad

there are two $34 50GB 5G plans, one Canada only and one Canada/US, both are available, which plan do you have?

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 22:12:42 GMT

@EB0

The US/Canada Roaming plan.

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 22:13:48 GMT

@will13am

I would normally wait it out but it's my kids birthday tomorrow so I need data.

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 22:14:41 GMT

@EB0

I've messaged support but can j renew without their help?

Re: Renewal

will13am — Sun, 14 Jul 2024 22:18:14 GMT

@DeelightfulDee3 , you can't immediate renew on your own because the plan you are on will not be available to you to select. There's no feature to select current plan for immediate renewal. I know it's kind of non intuitive, it's been like this forever.

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 22:20:24 GMT

@will13am

Thanks. Hopefully they get back to me in a couple of hours. So much for self serve. Lol!

Re: Renewal

computergeek541 — Sun, 14 Jul 2024 22:22:30 GMT

In the past, it was sometimes possible to renew early using Self Serve. This was because plans would sometimes show up in the list of available plans to change to and a customer could sometimes select the same plan as the active one. Unfortunately, I haven't seen that ability it quite a while.

An early renewal without needing the help of a customer support agent would require a change to a different price plan.

Re: Renewal

Handy1 — Sun, 14 Jul 2024 22:23:18 GMT

@DeelightfulDee3 So your on the 50GB for $34 CAN/US plan ? If so I think you can schedule plan change for next renewal for a different plan and immediately go back into plan change and select the 50GB for $34 CAN /US plan and make a immediate plan change to it and start your 30 day cycle over right away

Re: Renewal

computergeek541 — Sun, 14 Jul 2024 22:24:47 GMT

@Handy1

Scheduling a change to a random plan and then performing an immediate plan change to the same plan as current used to work but no longer does.

Re: Renewal

Handy1 — Sun, 14 Jul 2024 22:28:44 GMT

@computergeek541 Didn’t realize that didn’t work any more . Well that’s disappointing. One would think public mobile would make that easy to do to cut down on the need for support to do such a simple task

Re: Renewal

DeelightfulDee3 — Sun, 14 Jul 2024 22:50:24 GMT

@computergeek541 @Handy1

Yes I just tried that and it doesn't work. I suppose worse case scenario I can just change to the non Roaming $34/50 GB plan. Can you confirm the $34/50GB Roaming plan exists still as a choice in my account? If so I can then schedule a plan change back to it after I renew early.

Re: Renewal

Handy1 — Sun, 14 Jul 2024 22:52:17 GMT

@DeelightfulDee3 Yes that is option too , once you make immediate plan change to the 50GB $34 plan you can schedule plan change for next renewal to the 50GB $34 CAN/US plan . Just won’t be able to roam or call the US for 30 days