topic Re: Cannot transfer plans in Get Support

Cannot transfer plans

hearsae — Sun, 14 Jul 2024 20:39:05 GMT

Recently I tried switching from a Telus data plan to a Public Mobile one. My brother, who was part of the shared Telus account was able to switch without a problem, but when I tried, I replied "Yes" to the Telus prompt confirming that I wanted to cancel the subscription but it never canceled and the Public Mobile plan never activated. What to I do?

Re: Cannot transfer plans

Dunkman — Sun, 14 Jul 2024 20:44:43 GMT

@hearsae

Did you activate eSIM or pHysical SIM card?

If physical SIM card, do you get any service with PM SIM card?

Re: Cannot transfer plans

hearsae — Sun, 14 Jul 2024 20:52:06 GMT

I have a physical SIM card but there's no service when I put it in

Re: Cannot transfer plans

Dunkman — Sun, 14 Jul 2024 20:55:31 GMT

@hearsae

Then you will need to contact customer service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437