https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-WITH-ACTIVATION/m-p/1229390#M849143 <P>I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible.&nbsp;</P><P>I can't get back to the option to select a free Sim card to be delivered to my home.</P><P>&nbsp;</P><P>When I ask for help from customer service it keeps looping me to sign into the app over and over again without helping me.</P><P>&nbsp;</P><P>It won't even let me unsubscribe!</P><P>&nbsp;</P><P>Any help would be appreciated.&nbsp;</P><P>&nbsp;</P><P>Thanks.</P><P>Norm</P> Sun, 14 Jul 2024 20:18:24 GMT bronorm 2024-07-14T20:18:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-WITH-ACTIVATION/m-p/1229390#M849143 <P>I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible.&nbsp;</P><P>I can't get back to the option to select a free Sim card to be delivered to my home.</P><P>&nbsp;</P><P>When I ask for help from customer service it keeps looping me to sign into the app over and over again without helping me.</P><P>&nbsp;</P><P>It won't even let me unsubscribe!</P><P>&nbsp;</P><P>Any help would be appreciated.&nbsp;</P><P>&nbsp;</P><P>Thanks.</P><P>Norm</P> Sun, 14 Jul 2024 20:18:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-WITH-ACTIVATION/m-p/1229390#M849143 bronorm 2024-07-14T20:18:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-WITH-ACTIVATION/m-p/1229391#M849144 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/447945">@bronorm</a>, try open a ticket through the Chatbot: <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank"><SPAN>https://widget.telus.tiia.ai/publicmobile/publicmobile.html</SPAN></A><BR />(and then type: Customer Support Agent)</P><P>Or, if you are having trouble with the Chatbot try sending a private message to:&nbsp;</P><P><SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></SPAN><BR />(note: you will need to be logged into your Community account for this link to work)</P> Sun, 14 Jul 2024 20:19:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-WITH-ACTIVATION/m-p/1229391#M849144 eddieO 2024-07-14T20:19:41Z