topic 5G issue in Get Support

5G issue

Marque — Sun, 14 Jul 2024 18:29:05 GMT

My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.

I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.

For reference I have a work phone which is 5G and is working on 5G platform, but is with another provider.

Thank you for your time,

Marque

Re: 5G issue

computergeek541 — Sun, 14 Jul 2024 18:29:37 GMT

@Marque wrote:
My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.
I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.
For reference I have a work phone which is 5G and is working on 5G platform, but is with another provider.

Sorry, but this phone cannot be used on the 5g network at Public Mobile. This is a device software restriction that gets imposed whenever a Public Mobile SIM card is being used.

Re: 5G issue

Marque — Sun, 14 Jul 2024 18:40:49 GMT

Seems odd that its 5G but can't be used as one but thank you

Re: 5G issue

EB0 — Sun, 14 Jul 2024 19:01:39 GMT

@Marque
Even the phone is restricted to use the 5G on public mobile,, your phone will be able to get a higher speed on 5G plan.