topic Re: Data in Get Support

Data

Help9 — Sun, 14 Jul 2024 17:23:31 GMT

Why a new subscriber cannot access data?

Re: Data

szu — Sun, 14 Jul 2024 15:52:01 GMT

@Help9

Does talk and text services work?

Which model phone are you using?

May a reboot of your phone. Or network reset of phone.

Re: Data

Help9 — Sun, 14 Jul 2024 16:12:29 GMT

Talk is fine but cannot send/receive texts or access data unless connected to wifi. I have tried all suggested solutions from chat box and tried rebooting phone. Nothing helps so far.

Re: Data

slusagm — Sun, 14 Jul 2024 16:15:21 GMT

@Help9 physical sim or eSIM??

make sure to remove old sim from previous mobile carrier or disable old esim. And then go to click Reset Network Settings

Re: Data

Neil11 — Sun, 14 Jul 2024 19:26:18 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437