topic Re: Change Phone Number with SelfServe in Get Support

Change Phone Number with SelfServe

BernardZ — Sun, 14 Jul 2024 05:13:18 GMT

Hello fellow community users!

Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are:

1. after number change, will my old number become invalid immediately? If so, I must plan ahead and update all the concerned parties with the new number that I pick.

2. will the bonus data in the account remain effective after the number change?

3. will the plan remain same after the number change?

So far those are the trivial and probably sounding silly trivialities that come to my mind. Appreciate your time and help!

All the best,

Bernie

Re: Change Phone Number with SelfServe

computergeek541 — Sun, 14 Jul 2024 05:14:33 GMT

@BernardZ wrote:
Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are:
1. after number change, will my old number become invalid immediately? If so, I must plan ahead and update all the concerned parties with the new number that I pick.
2. will the bonus data in the account remain effective after the number change?
3. will the plan remain same after the number change?

Phone number changes are instant. Nothing on your account, other than the phone number, will change.

Re: Change Phone Number with SelfServe

BernardZ — Sun, 14 Jul 2024 05:19:09 GMT

Thanks!

Re: Change Phone Number with SelfServe

will13am — Sun, 14 Jul 2024 19:55:55 GMT

@BernardZ , be sure to update the eversafe ID after the number change otherwise 2FA SMS will be going to the wrong number.