topic Re: Activate in Get Support

Activate

FCPreston — Sat, 13 Jul 2024 23:30:53 GMT

Didn’t get text to trfr number. App is locked on last page error on activation.

Re: Activate

slusagm — Sat, 13 Jul 2024 23:54:11 GMT

you need to ask PM to check if the activation was done correctly. You might not be able to use Chatbot if you cannot login, just message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate

punoo — Sun, 14 Jul 2024 20:03:45 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/Remnant-of-temporary-number-after-porting-in/m-p/1223485#M844996

The solution is very simple for android. Turn off WiFi. Keep Data on.

Go to setting --> mobile network --> choose sim card in problem ( if dual sim phone) --> select edit sim card name --> Change the card name from present carrier to any other carrier ( like Bell to Rogers or vice versa) then save and back out.

Go to Message app --> select account / profile --> select Message setting --> RCS chat --> Turn off (use WIFI or data for Messaging) slider. Then turn on the slider -- boom your correct number appears. Go back and change your correct carrier name, save it and again toggle the RCS on off slider. Correct carrier name will reappear.