topic Re: autopay diduction in Get Support

autopay diduction

weifen — Sat, 13 Jul 2024 22:21:42 GMT

I have public mobile for long time. it was always deduct 2 dollors with autopay. but why this feature disappeared after Apr 2024? why I have to pay full amount of subscription now.

Re: autopay diduction

slusagm — Sat, 13 Jul 2024 22:23:09 GMT

the old rewards is gone as of May 2024. We are all on Public Points now

Re: autopay diduction

softech — Sat, 13 Jul 2024 22:23:59 GMT

@weifen

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: autopay diduction

Handy1 — Sat, 13 Jul 2024 22:25:27 GMT

@weifen Because this past year everyone has been switched to the new points system . Instead of auto pay you will get 5% back on plan spend and 10 points each year on your anniversary . Friend refferals remain same value 1 point for each friend every 30 days .its much less lucrative then the old legacy rewards . And now with a added step once you have 15 points you can redeem $15 off your bill from the rewards portal of your account

Re: autopay diduction

gubbie — Sun, 14 Jul 2024 16:16:37 GMT

same thing happened to me without notice. seems wrong for long time loyal customers