topic Re: Phone Number Transfer in Get Support

Phone Number Transfer

Carrigan — Tue, 04 Jan 2022 21:07:07 GMT

Hello,

@CS_Agent I am new to Public Mobile and when I signed up for my account on Friday, I attempted to transfer my phone number from Bell Mobility over to Public Mobile. I am in the process of unlocking my phone so that I can insert my new SIM. I just want confirmation if my phone number is attached to my account, otherwise, how do I get a new phone number?

Thanks

Re: Phone Number Transfer

ShawnC13 — Tue, 17 Apr 2018 13:33:11 GMT

@Carrigan wrote:
Hello,

@CS_Agent I am new to Public Mobile and when I signed up for my account on Friday, I attempted to transfer my phone number from Bell Mobility over to Public Mobile. I am in the process of unlocking my phone so that I can insert my new SIM. I just want confirmation if my phone number is attached to my account, otherwise, how do I get a new phone number?

Thanks

Is your Bell SIM still working? If it is a port was not completed with that number. If your Bell sim no longer works it means your number should now be ported to PM.

Re: Phone Number Transfer

Carrigan — Tue, 17 Apr 2018 13:36:05 GMT

Hey Shawn!

Thanks for the quick response. My phone is not in service and I only have access to wifi at this point. I haven't been able to make a phone call since 3 pm yesterday. They told me my phone would be unlocked today! Does that mean someone has taken my phone number?

Re: Phone Number Transfer

will13am — Tue, 17 Apr 2018 13:50:17 GMT

@Carrigan, your number won't be lost even if there is an issue with porting. Numbers are not put into the reuse pool for some time and so it can be rescued from the system manually in the event of a failed port.

With respect to getting a new temporary number, that can be done during the activation process by requesting a new number. If a number port is requested at the time of activation, then a temporary number will not be issued. Generally, it is recommended that a temporary number be sought during activation and then porting is done as a separate step upon confirming successful activation. Trying to get too much done in a single step can lead to a higher chance of failure.

At this point, it seems like it is not possible to check what is happening until the phone is unlocked. Would it be possible to test the service using a spare phone that is already unlocked?

Re: Phone Number Transfer

Carrigan — Tue, 17 Apr 2018 13:48:49 GMT

Awesome! Thanks for letting me know Will

Re: Phone Number Transfer

closng — Tue, 17 Apr 2018 14:03:35 GMT

Hi @Carrigan,

If all went well in the system, chances are, your Public Mobile SIM is ready for use, with your phone number ported over, since you've told us that you no longer have any service on your Bell SIM card.

When you get your phone unlocked, give it a try and report back to us if you encounter any calling/texting/data issues, if there are any (which will require Moderator intervention), otherwise, you should be all set and good to go.

Welcome aboard!

Re: Phone Number Transfer

Carrigan — Tue, 17 Apr 2018 14:22:05 GMT

Thanks for the awesome message! I just got the phone back up and running so it seems like everything is working! This is my lack of tech knowledge for you!

Thanks, Will for all your help 🙂

Re: Phone Number Transfer

pakmode2 — Tue, 17 Apr 2018 15:12:14 GMT

Welcome to PM @Carrigan

Re: Phone Number Transfer

srlawren — Tue, 17 Apr 2018 15:50:00 GMT

@Carrigan that's great news!

In retrospect, I probably would have gotten my phone unlocked first before porting out my number, but I'm glad it all worked out for you. 🙂 Welcome to Public Mobile!

Re: Phone Number Transfer

computergeek541 — Wed, 18 Apr 2018 02:25:31 GMT

As you already know, your Bell Mobility services ceasing to work was an indication that your phone number was transfered over to Public Mobile. The problem with not having your phone unlocked has to do with the fact that you didn't have any way to test if the Public Mobile service was working properly. Also, if Bell Mobility really took their time to unlock your phone or to provide you with an unlock code, you could have ending up going a few days without a working cell phone.