topic Re: Royalty credit and autorenewal credit gone. in Get Support

Royalty credit and autorenewal credit gone.

irisxiaolu1 — Sat, 13 Jul 2024 19:50:01 GMT

Good day everyone,

My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank you!

Warm regards,

Iris

Re: Royalty credit and autorenewal credit gone.

computergeek541 — Sat, 13 Jul 2024 19:51:09 GMT

@irisxiaolu1 wrote:
My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank you!

Sorry, but nobody receives those loyalty and autopay credits any longer. Everyone was moved over to points.

Re: Royalty credit and autorenewal credit gone.

irisxiaolu1 — Sat, 13 Jul 2024 19:52:02 GMT

Thank you for your reply. When did this happen?

Re: Royalty credit and autorenewal credit gone.

softech — Sat, 13 Jul 2024 19:52:17 GMT

@irisxiaolu1

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Royalty credit and autorenewal credit gone.

computergeek541 — Sat, 13 Jul 2024 19:52:26 GMT

@irisxiaolu1 wrote:
Thank you for your reply. When did this happen?

This happened back in May.

Re: Royalty credit and autorenewal credit gone.

hTideGnow — Sat, 13 Jul 2024 19:52:40 GMT

hi @irisxiaolu1

were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Royalty credit and autorenewal credit gone.

irisxiaolu1 — Sat, 13 Jul 2024 19:59:46 GMT

Do I understand correctly? No matter how many years being with PM, everyone gets the same 10 points on anniversary day?

Re: Royalty credit and autorenewal credit gone.

computergeek541 — Sat, 13 Jul 2024 20:07:06 GMT

@irisxiaolu1 wrote:
Do I understand correctly? No matter how many years being with PM, everyone gets the same 10 points on anniversary day?

That's correct. Every customer gets the same.

Re: Royalty credit and autorenewal credit gone.

irisxiaolu1 — Sat, 13 Jul 2024 20:16:44 GMT

That's a bit sad... the benefit of being as a royal customer got removed.

Re: Royalty credit and autorenewal credit gone.

hTideGnow — Sat, 13 Jul 2024 20:38:55 GMT

hi @irisxiaolu1 don't need to be upset, just go with the cheapest place you can get

but keep in mind, there is still a 5% rewards discount here, which most carriers don't offer that