topic Re: Wrong 2FA number in Get Support

Wrong 2FA number

gary123123 — Sat, 13 Jul 2024 19:14:03 GMT

I just ported my number. I can't login to the site anymore because its trying to text to my old number. please fix. why is this such a problem? how can this not be automated?

Re: Wrong 2FA number

Rastin — Sat, 13 Jul 2024 18:13:11 GMT

Not sure how to change the number but you can click on did not get code and have it sent to your email instead

Re: Wrong 2FA number

Handy1 — Sat, 13 Jul 2024 18:28:31 GMT

@gary123123 If you can get signed in thru email instead . Go to profile page and click manage ever safe ID and update your new number there . Then you will have code sent to phone . If you can’t log in get support to update it for you

private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong 2FA number

hTideGnow — Sat, 13 Jul 2024 18:27:21 GMT

hi @gary123123 click Didnt receive code and then Send email

after you login , go to Profile, Manage EverSafe ID and update the phone number

if you cannot login at all, then you need to ask support agent

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong 2FA number

slusagm — Sat, 13 Jul 2024 18:42:27 GMT

common problem when number change

use Chatbot to open ticket and ask them to update it in the account