topic Re: Cannot get into my account in Get Support

Cannot get into my account

Kicker123 — Sat, 13 Jul 2024 16:44:03 GMT

My plan continues to renew but I cannot get into my account with the email and password I believe it to be. It keeps asking me activate a sim but I have one.....can someone help

Re: Cannot get into my account

eddieO — Sat, 13 Jul 2024 16:51:39 GMT

@Kicker123, if trying through a web browser, try a different browser or clear cache or try incognito mode.

If trying through the PM app, if on Android try clearing the PM app's data/cache from the settings. If you are using iPhone you will need to uninstall the app, restart the phone, reinstall the app and then log in again

Re: Cannot get into my account

Terryscell — Sat, 13 Jul 2024 16:51:49 GMT

Try "Forgot Password", (assuming your email is correct).

Re: Cannot get into my account

Neil11 — Sat, 13 Jul 2024 20:56:07 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437