topic Re: On call with Telus Porting Centre, says 5 digit Account number is wrong... Frustrated in Get Support

"Incorrect ESM/MEID" Number Port.

Robinisag54 — Sat, 13 Jul 2024 15:36:55 GMT

I would like the teslus porting number because the submit a ticket option is flawed and does not allow me to open one without a physical sim...

Public mobile was annoying with saying my account number was invalid even though it isn't, so I resorted to IMEI.

I've read other forums and they mention a Telus forwarding number, I called the one I could google, and I'm currently on hold but it said there are currently no number transfers for you in the AI part of call. Just hoping for another number in case I got the wrong one

Re: "Incorrect ESM/MEID" Number Port.

eddieO — Sat, 13 Jul 2024 15:40:40 GMT

@Robinisag54 check your inbox (top left corner looks like an envelope icon)

Re: "Incorrect ESM/MEID" Number Port.

Handy1 — Sat, 13 Jul 2024 15:42:07 GMT

@Robinisag54 No worries ill

Private message you the porting team number they can re trigger the port request for you . Just give them old providers account number and ignore the IMEI . It’s not needed and often causes glitches . Also remember to leave old providers sim in the phone to reply YES to the confirmation text to port

Re: "Incorrect ESM/MEID" Number Port.

hTideGnow — Sat, 13 Jul 2024 15:45:24 GMT

hi @Robinisag54

you need to provide the account number of the old carrier rather than IMEI

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

On call with Telus Porting Centre, says 5 digit Account number is wrong... Frustrated

Robinisag54 — Sat, 13 Jul 2024 16:29:43 GMT

I am currently on call with Telus Account forwarding center, from a number provided to me here , my previous account number was 5 digits on Lum Mobile, when I originally ported out, it said my account number was invalid, so I used IMEI, I then faced many issues with my number so I go to support. and they continue to say this is invalid and that Lum Mobile uses 8-9, although this is completely incorrect, seeing if anyone has another solution or if I'm out of hope and public mobile is incompetent and gives false information on what provides are accepted..

Please.

Re: On call with Telus Porting Centre, says 5 digit Account number is wrong... Frustrated

ZiiJ — Sat, 13 Jul 2024 16:33:52 GMT

If the account number you have has lesser digits than in the porting system , just add Zeros in front of it.

Re: On call with Telus Porting Centre, says 5 digit Account number is wrong... Frustrated

Robinisag54 — Sat, 13 Jul 2024 16:34:25 GMT

How many.. trying to teach customer representative

Re: On call with Telus Porting Centre, says 5 digit Account number is wrong... Frustrated

hTideGnow — Sat, 13 Jul 2024 17:23:17 GMT

hi @Robinisag54 you said you are porting from LUM Mobile?? called Lum as well to confirm the account number