topic Re: Problem with Long Distance Minitues Add-on Service in Get Support

Problem with Long Distance Minitues Add-on Service

Nicholas_Zhang — Sat, 13 Jul 2024 15:52:20 GMT

Hello. I am a Public Mobile customer and have recently subscribed a "500 China, Hong Kong, Taiwan and Macau Long Distance Minutes" add-on service. After I made this purchase, I logged into my personal account, and my dashboard showed that the service had successfully been activated. However, I am still not able to use this service. I am currently in China and will go back to Canada in September, and I need these long distance minutes to contact with those in Canada. I hope someone can help me solve this problem, thank you very much!

Re: Problem with Long Distance Minitues Add-on Service

Handy1 — Sat, 13 Jul 2024 15:55:08 GMT

@Nicholas_Zhang That’s because those long distance mins is for calling abroad from Canada . Not to use while over seas . Contact support to ask them to reverse it for you . your best to get local pre paid SIM card in your destination till you get back home

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with Long Distance Minitues Add-on Service

hTideGnow — Sat, 13 Jul 2024 16:01:34 GMT

hi @Nicholas_Zhang

the add-on you go is just to be used to call those countries when you are in Canada

So, you need to use local sim to make. calls or calling card to call back Canada

Re: Problem with Long Distance Minitues Add-on Service

Rastin — Sat, 13 Jul 2024 16:01:48 GMT

Get text now or what's app free to use. Need wifi. Or get a local sim card from China. PM doesn't work outside canada and the usa

Re: Problem with Long Distance Minitues Add-on Service

Rastin — Sat, 13 Jul 2024 16:05:57 GMT

You can turn off auto payment for up to 90 days if you want to save some money till you get back. Make sure you turn it back on before the 90 days are up or you will lose your number and your account will close.

Re: Problem with Long Distance Minitues Add-on Service

computergeek541 — Sat, 13 Jul 2024 16:25:53 GMT