topic Re: Can't top up my phone I've been with you for years what's going on in Get Support

Can't top up my phone I've been with you for years what's going on

Darlere-mike — Sat, 13 Jul 2024 19:42:54 GMT

Can't add my 40.00 voucher visiting the East Coast no phone not cool 2 days now I need my service been with you for years

Re: Can't top up my phone I've been with you for years what's going on

eddieO — Sat, 13 Jul 2024 13:08:43 GMT

@Darlere-mike, what is the error or message you are receiving when trying to top up? Have you tried calling *611 to top up or are you trying through My Account? Whichever one you tried that is not working try the other option as well. If you're still having trouble try contacting CS_agent by clicking on the small orange round circle in the bottom right corner, then typing Customer Support Agent

Re: Can't top up my phone I've been with you for years what's going on

BKNS27 — Sat, 13 Jul 2024 13:10:42 GMT

@Darlere-mike

Did you try calling 1-855-4PUBLIC to enter the voucher number and voucher pin?

Re: Can't top up my phone I've been with you for years what's going on

Darlere-mike — Sat, 13 Jul 2024 13:32:20 GMT

Didn't work

Re: Can't top up my phone I've been with you for years what's going on

Handy1 — Sat, 13 Jul 2024 13:34:59 GMT

@Darlere-mike Where did you buy the voucher from ? Note some vouchers take 24 hours after purchased to load onto your account . Unless it was a real time voucher from shoppers drug mart or shell gas station

Re: Can't top up my phone I've been with you for years what's going on

hTideGnow — Sat, 13 Jul 2024 14:30:25 GMT

hi @Darlere-mike

When and where you bought the voucher?

sometimes, the voucher need to wait a full 24 hours before it can be used. Over 24 hours yet?

Can't add voucher

Darlere-mike — Sat, 13 Jul 2024 15:21:37 GMT

This is ridiculous I'm fuming tell me how to resolve my problems

Payment

Darlere-mike — Sat, 13 Jul 2024 15:28:04 GMT

I can't use my voucher why

Re: Payment

Darlere-mike — Sat, 13 Jul 2024 15:28:55 GMT

Why can't I top up my account

Re: Payment

Handy1 — Sat, 13 Jul 2024 15:29:18 GMT

@Darlere-mike When and where did you buy the voucher from ? Some vouchers take 24 hours after purchase to load using *611 is easiest way to load vouchers

Re: Payment

hTideGnow — Sat, 13 Jul 2024 15:32:22 GMT

HI @Darlere-mike

we don't know why as you didn't give us too much info. Where and when you got it?

We asked but you never replied. You just keep posting and ask but never provide more info

We are just customers like you. You have tried the obvious but look like we cannot help further. Have you submitted ticket with PM support agent yet? If not, please do so.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't top up my phone I've been with you for years what's going on

Rastin — Sat, 13 Jul 2024 15:32:28 GMT

Contact PM using the orange text bubble on the bottom right type in customers service agent. Also please stop starting new post just Continue using this one.