topic Re: Billing in Get Support

Billing

dibillr — Sat, 13 Jul 2024 09:42:03 GMT

On July 11 my Visa card was charged my usual monthly fee. On July 12 I received a non payment notice and my service was put on hold. All attempts to communicate have failed. Is there an email address I can use? My only other solution is to port my number to Chatr?, Lucky? and have Visa reverse the charge for failure to provide service.

Re: Billing

Handy1 — Sat, 13 Jul 2024 10:06:47 GMT

@dibillr Have you tried rebooting the phone ? To port out of public mobile the account needed to be active . So if you bet your services up and running again no real reason to port at that point . Are you able to log into your account and see if the funds are sitting in available funds . If still no luck contact support to investigate . .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

BKNS27 — Sat, 13 Jul 2024 13:27:58 GMT

@dibillr

Is the registered CC on your account expired?
You don’t need to port out. Just call 611 or 1-855-4PUBLIC on the status of your account.

Private message or type in Submit a Ticket on the Chat bubble for an agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If You reverse the CC charges, PM will put you on notice to make all future payments with vouchers…hassle to make payments with vouchers.