topic Account block in Get Support

Account block

Simon25 — Sat, 13 Jul 2024 03:48:48 GMT

Hi I try to log in my account for paid my month but they ask to change the password and once its change he said dont work now they block my account and cant login again . Need to speak agent look like impossible !!

Re: Account block

computergeek541 — Sat, 13 Jul 2024 04:20:12 GMT

@Simon25 wrote:
Hi I try to log in my account for paid my month but they ask to change the password and once its change he said dont work now they block my account and cant login again . Need to speak agent look like impossible !!

Try using the chatbot to open a ticket. There is a procedure to open a ticket even if you're unable to log into your self serve account. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

As a last resort, send a private message to the username CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account block

WilliTeipel1 — Sat, 13 Jul 2024 04:38:42 GMT

I do have the same problem, my personal phone is fine but my wife's is impassible. I am already running out of passwords. I am still working on it.

Here are 2 phone # you could try for some help, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

#611 and #1-855-478-2542 I got the numbers from our forum members.

edited by computergeek541: inappropirate comments removed

Re: Account block

Alanna96 — Sat, 13 Jul 2024 04:37:38 GMT

Got to get login every so often or it deactivates your profile.

Sometimes, login on a different device helps as well.

Re: Account block

computergeek541 — Sat, 13 Jul 2024 04:39:34 GMT

@WilliTeipel1 wrote:
#611 and #1-855-478-2542 I got the numbers from our forum members.

These numbers cannot be called to receive help. Nobody answers calls to these numbers. Public Mobile does not have phone in customer service.