topic get ticket doesn’t work in Get Support

get ticket doesn’t work

essss — Sat, 13 Jul 2024 00:09:15 GMT

i need help. i try to submit a ticket but there is a field that asks for a sim card number. if you don’t have a sim card (which i don’t) you are supposed to enter N/A. but that box won’t accept letters. help?? how can i talk to someone??

Re: get ticket doesn’t work

Phil_Adelphus — Sat, 13 Jul 2024 00:16:45 GMT

@essss You can also contact customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page or tap your avatar for Messages if no envelope. If you like you can ask your question here, although don't include any personal information, while waiting for a reply from customer service, in case other customers can help with the problem.

Re: get ticket doesn’t work

BKNS27 — Sat, 13 Jul 2024 01:35:39 GMT

@essss

Each SIM card have it’s SIM card number like a serial number. If you ordered a SIM from PM. You will need to wait until it arrives. It may take 10 working days to 3 weeks.