topic Re: PLS HELP RENEWING USING VOUCHERS in Get Support

PLS HELP RENEWING USING VOUCHERS

Marydee — Fri, 12 Jul 2024 20:55:58 GMT

So frustrated!!! My plan expires in a few days. I have ALWAYS paid using vouchers....NOT DEBIT CARD or CREDIT CARD. I'm picking a new plan but it won't let me unless I choose a card as method of payment. How do I continue....I pay by voucher only.

Re: PLS HELP RENEWING USING VOUCHERS

computergeek541 — Fri, 12 Jul 2024 20:57:25 GMT

@Marydee wrote:
So frustrated!!! My plan expires in a few days. I have ALWAYS paid using vouchers....NOT DEBIT CARD or CREDIT CARD. I'm picking a new plan but it won't let me unless I choose a card as method of payment. How do I continue....I pay by voucher only.

Please use the option to pre-schedule the plan change to happen in a few days at renewal time. A schedule plan change does not require an immediate payment.

Re: PLS HELP RENEWING USING VOUCHERS

Marydee — Fri, 12 Jul 2024 21:10:05 GMT

Does this mean I'm renewed?

Re: PLS HELP RENEWING USING VOUCHERS

Marydee — Fri, 12 Jul 2024 21:11:38 GMT

Sorry....will it take the voucher funds from my account??

Re: PLS HELP RENEWING USING VOUCHERS

computergeek541 — Fri, 12 Jul 2024 21:14:04 GMT

@Marydee wrote:
Sorry....will it take the voucher funds from my account??

Your renewal will happen on July 15. Be sure to add the vouchers to your Public Mobile account before that time.

Re: PLS HELP RENEWING USING VOUCHERS

Marydee — Fri, 12 Jul 2024 21:20:27 GMT

More than enough funds. Why did I get this text?????

Re: PLS HELP RENEWING USING VOUCHERS

computergeek541 — Fri, 12 Jul 2024 21:22:31 GMT

@Marydee wrote:
More than enough funds. Why did I get this text?????

Ignore the text message. The message might have been sent before the voucher funds were added to your Public Mobile available balance.

Re: PLS HELP RENEWING USING VOUCHERS

Marydee — Fri, 12 Jul 2024 21:27:54 GMT

THANK YOU SO MUCH FOR YOUR HELP!!!!!

Re: PLS HELP RENEWING USING VOUCHERS

Marydee — Fri, 12 Jul 2024 21:40:26 GMT

One last question.....I've RENEWED my plan_subscription to change over on new date using voucher payment. I have more than enough in my account. Why do I still see this msg????

Re: PLS HELP RENEWING USING VOUCHERS

computergeek541 — Fri, 12 Jul 2024 21:41:52 GMT

@Marydee wrote:
One last question.....I've RENEWED my plan_subscription to change over on new date using voucher payment. I have more than enough in my account. Why do I still see this msg????

This is just encouragement to subscribe to autopay.