topic Canceling old provider in Get Support

Canceling old provider

Jackie24 — Fri, 12 Jul 2024 19:55:23 GMT

How do I keep my number and cancel my old provider

Re: Canceling old provider

hTideGnow — Fri, 12 Jul 2024 18:56:22 GMT

hi @Jackie24

don't cancel old carrier. Activate a new line, the request porting. Once ported, your old account will be closed

Re: Canceling old provider

slusagm — Fri, 12 Jul 2024 18:57:47 GMT

you don't have to cancel. Port in your number and the porting process will take care of it

and make sure you get a friend code to save $10

Re: Canceling old provider

roboticLOGIC — Fri, 12 Jul 2024 19:15:30 GMT

Hey Jackie,

The best thing to do to avoid any service interruptions, in my opinion, is first sign up for Public Mobile using a random number provided by Public Mobile during the sign up process. Then, when your account is created, sign in to it on a computer and click on "Profile" on the bottom left side of the page, then scroll down and click "Transfer Phone Number" on the right side of the page. Complete this process to port in your old number to replace the random number given to you by Public Mobile. This process can also be done through the phone app, but the locations of the buttons I described will be slightly different.

Edit: I forgot to mention that doing this will automatically cancel your plan with your old provider.

Re: Canceling old provider

colleeno — Fri, 12 Jul 2024 20:01:49 GMT

@roboticLOGIC I totally agree with you on this being the best way to port in a number from another provider.