topic Can’t create ticket for moderator in Get Support

Can’t create ticket for moderator

Blanche2 — Fri, 12 Jul 2024 19:56:43 GMT

Hi,

I am having difficulties creating a moderator ticket for an invalid SIM card problem. How am I able to create a ticket to speak to a moderator when the platform is creating consistent error messages?

Re: Can’t create ticket for moderator

slusagm — Fri, 12 Jul 2024 18:43:27 GMT

maybe a problem with the login?

try message PM here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t create ticket for moderator

hTideGnow — Fri, 12 Jul 2024 18:44:35 GMT

hi @Blanche2

is that a new activation? tried the sim in another phone?

To seek help from PM support agent, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t create ticket for moderator

Blanche2 — Fri, 12 Jul 2024 18:46:16 GMT

My phone bill is on hold, as my banking info changed, I am trying to reactivate my account but it is saying invalid sim as well as error messages while trying to do so

Re: Can’t create ticket for moderator

Blanche2 — Fri, 12 Jul 2024 18:46:47 GMT

Sent a PM what is the rough waiting time for a response?

Re: Can’t create ticket for moderator

hTideGnow — Fri, 12 Jul 2024 18:48:33 GMT

HI @Blanche2

usually fast, myself always get a first reply back within an hour. If simple problem, could have resolved everything in 4 hours every 3 or 4 messages back and forth

Re: Can’t create ticket for moderator

slusagm — Fri, 12 Jul 2024 18:49:28 GMT

make sure you check in the inbox for reply

hard to say how long, there are factor like if they have too many tickets or so.