topic Re: Blacklist in Get Support

Blacklist

Hollywoodxx — Fri, 12 Jul 2024 14:02:16 GMT

Can someone explain why this company blacklisted my phone when it was bought brand new by my family member? I want this fixed and them to immediately remove there mistake but this has been going on for months and they keep avoiding it

Re: Blacklist

Phil_Adelphus — Fri, 12 Jul 2024 14:05:08 GMT

@Hollywoodxx Bought brand new from where? Public Mobile doesn't sell phones.

Re: Blacklist

Hollywoodxx — Fri, 12 Jul 2024 14:07:20 GMT

From Apple!!! It was my sisters old phone she bought brand new she bought a new one and gave me her old one I was using it for months then all a sudden this company blacklisted it

Re: Blacklist

Rastin — Fri, 12 Jul 2024 14:13:38 GMT

How do you know it's black listed? Did you get a message saying it's blacklisted or did your phone just stop working? What model is your iPhone.

Re: Blacklist

Rastin — Fri, 12 Jul 2024 14:20:06 GMT

Have you tried to contact PM? Use the orange text bubble on the bottom right or the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Blacklist

will13am — Fri, 12 Jul 2024 14:33:28 GMT

@Hollywoodxx , if the phone was bought from Apple, the purchaser should be able to go to a store and have the problem clarified. Generally, it is the original seller that take action to place a phone on the blacklist.

Re: Blacklist

AK32 — Fri, 12 Jul 2024 16:36:59 GMT

Blacklisting is usually done by the phone company (Apple) and not the carrier. Someone reported that phone as stolen. You will need to bring the phone into an Apple store with the receipt/proof of purchase and they should be able to remove the blacklisted status.

Re: Blacklist

slusagm — Fri, 12 Jul 2024 16:38:33 GMT

@AK32

actually the other way around, usually it is the carrier add the IMEI to the blacklist

Re: Blacklist

BKNS27 — Fri, 12 Jul 2024 16:48:24 GMT

@Hollywoodxx

Your sister will need to straighten this up at the Apple Genius store. Some how it was reported stolen or lost.

Re: Blacklist

AK32 — Fri, 12 Jul 2024 16:55:15 GMT

but i dont believe the carrier can remove the blacklist or help the customer? to my knowledge, they will have to go through Apple to get it removed

Re: Blacklist

slusagm — Fri, 12 Jul 2024 16:58:28 GMT

it is true carrier can remove the imei from blacklist, tried and I can confirm

Re: Blacklist

Phil_Adelphus — Fri, 12 Jul 2024 19:01:11 GMT

@AK32 You may be thinking of a carrier locked phone whereas this one is said to be blacklisted somehow.

Re: Blacklist

Boki — Fri, 12 Jul 2024 23:20:36 GMT

@AK32 wrote:
Blacklisting is usually done by the phone company (Apple) and not the carrier. Someone reported that phone as stolen. You will need to bring the phone into an Apple store with the receipt/proof of purchase and they should be able to remove the blacklisted status.

There is NO way apple to blacklist legitimately purchased its own phone. What would be the reason??? To black list it somebody has to privide imei and how to do that if phone is shrink wrapped and box never opened???

Hence I believe OP obtained phone from 3rd party as 'slightly used' or kijiji and now pays for the low price paid...

Re: Blacklist

BKNS27 — Sat, 13 Jul 2024 01:02:20 GMT

@Boki

Are we getting the whole story from the OP?