topic Re: No data at my iPhone in Get Support

No data at my iPhone

Shdh — Fri, 12 Jul 2024 13:53:52 GMT

suddenly is the data is not working. I need help with this as soon as possible. Please

Re: No data at my iPhone

eddieO — Fri, 12 Jul 2024 14:02:59 GMT

@Shdh, a few things to check for, look in your phones settings (if Android) to see if you have a data limit set that might have been reached. If you do you can increase the value or remove it, also, check in you PM app to see how much data you have used up for the month compared to what your plan includes. Also check to make sure you did not some how turn off Cellular data in your settings. If everything looks correct from your side try restarting your phone. If you still have no data you should contact a CS_agent by clicking the orange round circle in the bottom right corner of your screen and type: Customer Support Agent

Re: No data at my iPhone

Dunkman — Fri, 12 Jul 2024 14:43:11 GMT

@Shdh

Is talk and text working fine?

Possibly ran out of data in this payment cycle

Maybe try a simple reboot of your phone.

Re: No data at my iPhone

Khallett001 — Fri, 12 Jul 2024 15:17:29 GMT

Try your apn settings

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: No data at my iPhone

BKNS27 — Fri, 12 Jul 2024 16:50:20 GMT

@Shdh

What plan are you on? You might want to login to the PM app and check your current data usage.

If it is not over your allotted limit then reboot your phone.