topic Re: I purchased add-on PM took my money but did not give dsta in Get Support

I purchased add-on PM took my money but did not give dsta

Kennyvu — Thu, 11 Jul 2024 23:50:55 GMT

I am leaving PM and switch to another provider, I need data to use while waiting for the new sim to arrive so I ordered add-on 200mb from PM, they took my money but never give any data, can I sue them???

Re: I purchased add-on PM took my money but did not give dsta

EB0 — Thu, 11 Jul 2024 23:55:34 GMT

@Kennyvu

You don’t have a SIM card, means your phone is not working, is it correct? How do you use your add-on data without a phone?

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 00:05:18 GMT

i am currently with PM, just going to part away with this cheating company

Re: I purchased add-on PM took my money but did not give dsta

Rastin — Fri, 12 Jul 2024 00:24:43 GMT

You could try . But you probably just be wasting your money doing it. Have you tried contacting them?

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 00:37:36 GMT

The customer support just don’t care and just says that I used up all of them, I took all screenshots to prove that no 200 mb add-ons added by PM, it’s the robber company

Re: I purchased add-on PM took my money but did not give dsta

EB0 — Fri, 12 Jul 2024 00:41:36 GMT

What is your current plan?

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 00:42:36 GMT

I bought the add-ons, nothing related to mobile plan

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 00:43:32 GMT

$5 is small, this can spoil a reputation of big companies

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 00:56:09 GMT

I may make a clip and upload it to youtube, let many people know how bad this company is and hopefully no one get cheated by this company 🤔

Re: I purchased add-on PM took my money but did not give dsta

golfball — Fri, 12 Jul 2024 01:38:37 GMT

Is your plan active? You can't use add-ons if your plan isn't currently active.

Re: I purchased add-on PM took my money but did not give dsta

hTideGnow — Fri, 12 Jul 2024 01:42:15 GMT

I see OP is planning to leave, i checked and notice OP was not happy with the lost of loyalty bonus after downgrade.

Look like OP downgraded and now now enough data to use, buy extra 200Mb. But I don't see why OP cannot use it. And other than expressing his frustration, OP never really tells us what was wrong.

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 01:58:30 GMT

Yes I bought extra data while waiting for Roger sim to deliver, PM just take the money and sold me 200mb data, but it os disappeared next day same as how they withdraw the loyalty bonus data

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 02:00:14 GMT

Yes my plan is still under normal operation

Re: I purchased add-on PM took my money but did not give dsta

hTideGnow — Fri, 12 Jul 2024 02:00:26 GMT

@Kennyvu

200 Mb is not a lot of data, could be you used up quicker than you thought

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 02:01:21 GMT

it didn’t even showed on the list

Re: I purchased add-on PM took my money but did not give dsta

hTideGnow — Fri, 12 Jul 2024 02:03:48 GMT

HI @Kennyvu

if they are all used up, it will be gone

did you check the usage history? after you bought the data, it will show

but use Incognito/private/secret mode to check. And also, the usage history won't posted until after midnight. So, best to check tomorrow morning

Re: I purchased add-on PM took my money but did not give dsta

Kennyvu — Fri, 12 Jul 2024 02:18:33 GMT

It did not even show on purchase list, my previous balance add-ons still not even used up too

Switch service provider

Kennyvu — Sat, 13 Jul 2024 13:44:59 GMT

I have switched my phone to Roger and and wanted to keep my number, Roger did send request to PM many times but couldn’t get approval from PM, why PM kept delaying but didn’t let me go????

Re: Switch service provider

Handy1 — Sat, 13 Jul 2024 13:49:36 GMT

@Kennyvu Your public mobile account needs to be active to port out . And leave the PM SIM card in the phone to reply YES to the confirmation text to port out . Once you have successfully ported number out it will automatically close your PM account . But you need rogers to re start the porting request after confirming that PM account is still active

Re: Switch service provider

Kennyvu — Sat, 13 Jul 2024 14:21:06 GMT

Roger has sent request to PM many times but hasn’t received any response from PM, I send tickets to PM customer service, no response too