topic Locked out in Get Support

Locked out

chasg — Fri, 12 Jul 2024 01:43:52 GMT

I had my crdit card stolen, my phone plan did not renew while travelling

I can not log into my account as it says "locked out". I have waited 1 hour, then on-line it says wait 3 hours, I wsaited overnight - same issue.

I was able to change my password, but after allowing that it still says locked out.

I sent to private message to cs_agent - no response

Any ideas?

Re: Locked out

slusagm — Fri, 12 Jul 2024 01:44:47 GMT

you tried using the Public Mobile app as well? you might be able log back in using the app

Re: Locked out

hTideGnow — Fri, 12 Jul 2024 01:46:19 GMT

hi @chasg

did you check your community inbox for PM agent's reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and try using Incognito/private/secret mode on your browser to login My Account or try using the app

we are just customers, we cannot really help you wiht

Re: Locked out

Rastin — Fri, 12 Jul 2024 01:48:31 GMT

It can take a few hours for a response. They work till 10pm est I think if you don't get a response by 10 you will have to wait till tomorrow. How long has your plan been inactive if more then 90 days the account is closed and your number is gone.