topic Re: New customer in Get Support

New customer

Chef5223 — Thu, 11 Jul 2024 22:58:38 GMT

I paid my subcrition and thougt my phone was esim compatible but was not . I bought a sims card but my account is not letting me continue becsuse it says esim not compatible get support

Do i need to cancel that subscition and do a new on and how do i do that

wont let me go further

Re: New customer

hTideGnow — Thu, 11 Jul 2024 22:34:17 GMT

hi @Chef5223 check with support agent, they can send you the eSIM QR code or suggest to change back to physical sim

Please submit ticket by message agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer

Chef5223 — Thu, 11 Jul 2024 22:37:26 GMT

Already got new physcal sims card just want cancel the esims so i can finish setting up my account

Re: New customer

BKNS27 — Thu, 11 Jul 2024 23:09:51 GMT

@Chef5223

You will need to contact a CS_Agent by typing in Submit a Ticket on the Chat bubble for an agent for the refund and help you continue with the activation and switch to the SIM.

Just curious what is the make and model of your phone because there are eSIM compatible phone but the system indicates that it is not.

Cancel subscition

Chef5223 — Fri, 12 Jul 2024 00:47:18 GMT

How do i cancel a new subsciption because i cant set up esims

Re: Cancel subscition

hTideGnow — Fri, 12 Jul 2024 00:51:03 GMT

hi @Chef5223

did you message support?

As said above, they can help to setup the esim for you and send you the QR code (and what phone you have?)

if they really cannot do it, then you can ask them for refund. Please submit ticket by message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer

slusagm — Fri, 12 Jul 2024 01:12:03 GMT

from your screenshot, look like it is an Android phone , what phone is that?