topic Data speed error in Get Support

Data speed error

rwilson10694 — Thu, 11 Jul 2024 18:29:53 GMT

I am paying for 4G but my phone says the network is 3G. Why is that?

Re: Data speed error

computergeek541 — Thu, 11 Jul 2024 18:29:43 GMT

@rwilson10694 wrote:
I am paying for 4G but my phone says the network is 3G. Why is that?

All Public Mobile plans allow access to the same networks. This coudl be a matter of network availability in your area, or it could be a compatibility issue. Enture that your device's setting are set to automatically select the best network.

Re: Data speed error

BKNS27 — Thu, 11 Jul 2024 18:31:52 GMT

@rwilson10694

What make and model is your phone so we can help you with the settings on your phone?

Re: Data speed error

rwilson10694 — Thu, 11 Jul 2024 18:39:17 GMT

It's Apple iPhone Plus and I've already restarted it.

Re: Data speed error

Phil_Adelphus — Thu, 11 Jul 2024 18:41:29 GMT

@rwilson10694 If an iPhone go Settings - Cellular - Cellular Data Options - Voice and Data and make sure it is set to 4G/LTE. If Android try Settings - Mobile Network - Preferred Network Mode or something like that and make sure it's set right.

Re: Data speed error

rwilson10694 — Thu, 11 Jul 2024 18:48:02 GMT

I live in a large urban area. 5G is available. The phone is using "Public Network" and it is set to 'automatic'. I checked all that.

Re: Data speed error

golfball — Thu, 11 Jul 2024 18:57:00 GMT

@rwilson10694 wrote:
It's Apple iPhone Plus and I've already restarted it.

Plus isn't detailed enough to determine which phone it is, we would need the number that comes before that. You may need a software update.

Re: Data speed error

rwilson10694 — Thu, 11 Jul 2024 18:58:42 GMT

Never been to that screen before. The 3G box is active. There is no 4G box, so I clicked on the 5G box which was/is available. The phone now displays 5G, but that cannot be the true speed. Hmm. Welcome to iphone 15 Plus I guess. It only shows what's in that screen. Thank you much. We'll close this one.

Re: Data speed error

Phil_Adelphus — Thu, 11 Jul 2024 19:02:22 GMT

@rwilson10694 Glad it's working now! My iPhone 13 has the options 5G Auto, 5G On, LTE (which is 4g for this purpose) and 3G. I leave it on 5G auto and it spends most of its time on LTE.

Re: Data speed error

will13am — Thu, 11 Jul 2024 20:40:59 GMT

@rwilson10694 , actual data speed performance is the result of many factors, local network congestion, your hardware, signal strength, etc. if you purchased a 4G speed plan, that means Public Mobile has limited your data speed to a maximum of 100 mbits/s. Regardless of other factors affecting data speed, you will be limited to the 100 mbits/s. Generally, I would suggest not fretting about mobile data speed as it's performance is in most circumstances better than Wi-Fi performance.