topic Re: Payment in Get Support

Payment

AnnMich — Thu, 11 Jul 2024 13:50:10 GMT

Hey - I am unsure why my payment hasn't gone through and it looks like it went through 3x times! Can someone assist? Let me know if that amount will be applied to future months or if it will be reimbursed?

Re: Payment

AnnMich — Thu, 11 Jul 2024 13:54:31 GMT

It also looks like I can't update my payment method. I try to change my CC number but it doesn't seem to save the new number.

Re: Payment

BKNS27 — Thu, 11 Jul 2024 14:10:23 GMT

@AnnMich

The top-up is the actual payment that will be taken from your CC.

The other 2 are indicating the plan you are in.

Re: Payment

BKNS27 — Thu, 11 Jul 2024 14:11:48 GMT

@AnnMich

Are you updating your CC on the app or on the website?

Re: Payment

will13am — Thu, 11 Jul 2024 14:37:41 GMT

@AnnMich , try clearing app cache and enable location permission. That should help.