topic New plan in Get Support

New plan

JJ57 — Thu, 11 Jul 2024 13:51:52 GMT

Im still waiting for a reply from my ticket number 299385-444 on 2024-06-27. The issue isn't its my 3rd time that's I have updated my subscription to the 50 GB for $34 I get confirmation to begin next month but it never happens.

Re: New plan

BKNS27 — Thu, 11 Jul 2024 14:01:34 GMT

@JJ57

I would suggest you pm a CS_Agent and ask for an update. Click on your avatar then Message or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: New plan

JJ57 — Thu, 11 Jul 2024 14:19:49 GMT

Just want to add my current plan is $34 for 20GB so it's same amount just the GB is more, unsure if this is causing a problem?

Re: New plan

BKNS27 — Thu, 11 Jul 2024 14:26:04 GMT

@JJ57

I would suggest you get confirmation from an agent and not get charged multiple times.

Re: New plan

EB0 — Fri, 12 Jul 2024 00:07:26 GMT

@JJ57

It happens to me before once, I had a plan change for the next renewal, and it didn’t go through, so, the following months, I changed it manually on the last day of plan by select the plan and select change now, I was lucky that the plan was available at that time