topic Re: Data didn't reset this month. in Get Support

Data didn't reset this month.

Sky_Baron — Thu, 11 Jul 2024 03:51:04 GMT

Anyone know way my data didn't reset in my new billing cycle? Bill paid this month.

Re: Data didn't reset this month.

computergeek541 — Thu, 11 Jul 2024 03:55:20 GMT

@Sky_Baron wrote:
Anyone know way my data didn't reset in my new billing cycle? Bill paid this month.

In the Public Mobile app on the first page where it shows the data counter, I have found that it can take several refreshes until the information updates. Swipe down to refresh until the current date and time is shown as the time that the data counter was last updated.

Re: Data didn't reset this month.

Sky_Baron — Thu, 11 Jul 2024 04:06:50 GMT

My app and longing into the site show the same usage.

Re: Data didn't reset this month.

will13am — Thu, 11 Jul 2024 04:14:08 GMT

@Sky_Baron , delete the app data and check again or use incognito mode on the browser.

Re: Data didn't reset this month.

Sky_Baron — Thu, 11 Jul 2024 04:35:13 GMT

Didn’t fix the problem.

Re: Data didn't reset this month.

Alanna96 — Thu, 11 Jul 2024 06:49:31 GMT

It is ok, got messages from other accounts saying the same thing. My app has been stuck as well.

Looking on android device....

Settings -> Connections -> Data usage

If your billing cycle is set right, it'll display how much data has been used as you're device will have that information.

Re: Data didn't reset this month.

Sky_Baron — Thu, 11 Jul 2024 11:57:49 GMT

Tried that same problem.

Re: Data didn't reset this month.

softech — Thu, 11 Jul 2024 16:38:32 GMT