topic Re: Cant log in / Eversafe login loop in Get Support

Cant log in / Eversafe login loop

Steve-2012 — Thu, 11 Jul 2024 18:53:34 GMT

I'm having a problem logging in with my original account (had to make a new one to post here). I've been on public mobile since 2011-2012 and its been over a year since I've logged on as I used auto pay.

I get asked to create an eversafe ID. The steps are as follows:

I get the code sent to my phone. I enter the code. I then get asked to confirm my email and name. I Then get asked to create a secure password. I do so according to all criteria listed. I get a "policy validation error" after completing. I try all above steps again and its the same error. I've tried resetting my password, but that fails as well. I curious if my old password is conflicting it somehow, as it was created years ago and doesn't meet current character criteria. I can't submit a ticket as it requires me to logon first. Any clue what I can do to remedy the situation and be able to access my original account? Thanks.

Re: Cant log in / Eversafe login loop

Sansan — Thu, 11 Jul 2024 11:38:35 GMT

@Steve-2012 hello,

Click on the link below to send a message to Public Mobile directly for further assistance with login issues.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant log in / Eversafe login loop

Dunkman — Thu, 11 Jul 2024 12:18:29 GMT

@Steve-2012

Website has caching issues. You might want to try again but first clear cache, incognito mode or even a different web browser. Or try on a different device.

Re: Cant log in / Eversafe login loop

Steve-2012 — Fri, 12 Jul 2024 04:00:06 GMT

Turns out, it was attempting to change email addresses that caused the issue for anyone else who may have the same issue. Support took care of it.