topic Postal code change in Get Support

Postal code change

RacheyD — Thu, 11 Jul 2024 08:18:50 GMT

My postal code only has changed and my on line profile won't accept the change? Who can I contact?

Re: Postal code change

BKNS27 — Thu, 11 Jul 2024 08:45:22 GMT

You can change it on the PM app under Account tab>Manage Profile>Edit Personal Information and edit your address and postal code.

Remember that the postal code must match if you are on AutoPay/Subscribe when you update your Card Information or the AutoPay won’t work.

Re: Postal code change

eddieO — Thu, 11 Jul 2024 11:14:51 GMT

@RacheyD, If you continue to have problems trying to save the changes through the Public Mobile app or web browser you can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Postal code change

will13am — Thu, 11 Jul 2024 13:20:49 GMT

@RacheyD , you should be able to change the postal code using the app, make sure to delete app cache and enable location permission first. When entering data in the address field, enter the full address including street number. If things are working you will see the location server show a pop up of the confirmed address for selection.