topic Re: Calling canada in Get Support

Calling canada

cngham1brett — Thu, 11 Jul 2024 02:01:53 GMT

If i understand my account correctly, i should be able to make calls from the Usa to canada. I was unable to complete that repeatedly today. I did have data and messaging in the US, but no calling ability. What can i do to correct this ?

Re: Calling canada

Rastin — Thu, 11 Jul 2024 02:10:12 GMT

Manually set it tmobile or at&t use 4g if that doesn't work try 2g

Re: Calling canada

Phil_Adelphus — Thu, 11 Jul 2024 02:16:04 GMT

@cngham1brett Is your phone on PM's VoLTE list bottom of this link, or a newer version of one?

https://www.publicmobile.ca/en/on/get-help/articles/volte

If not you will need to try and connect to T-Mobile's 2G network as the US has shut down 3G.