topic Re: Cannot make calls after 1 month deactivation and sim swap in Get Support

Cannot make calls after 1 month deactivation and sim swap

azahoor — Tue, 04 Jan 2022 21:06:47 GMT

Hi,

I cannot reactivate my account (was deactivated for 1 month)

I have made payment but still cant make calls

I made the payment and it shows activated but cant make calls

after few hours it goes back to deactiveted account and not enough balance (i have auto payment and money was taken)

I have taken out sim and turned the phone off and restarted but still no luck

I did swapped the SIM as I lost the old one

Re: Cannot make calls after 1 month deactivation and sim swap

imm1304 — Mon, 16 Apr 2018 15:17:37 GMT

Hey @azahoor,

Send a private message to the @CS_Agent right now.

Provide your phone number and PIN and one of the mods will help you with this.

Re: Cannot make calls after 1 month deactivation and sim swap

azahoor — Mon, 16 Apr 2018 15:18:49 GMT

i did .. 30 min agao . still waiting for a reply

Re: Cannot make calls after 1 month deactivation and sim swap

matbasm — Mon, 16 Apr 2018 15:19:03 GMT

@azahoor, When you swapped the SIM, did you update your account with the new SIM number?

Are you sure that payment was taken from your Credit Card? If the SIM is updated in your account and CC was charged, something seems to have gone wrong with re-activation.

You will need to send a private message to the moderator team and ask them to investigate.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: Cannot make calls after 1 month deactivation and sim swap

azahoor — Mon, 16 Apr 2018 15:20:47 GMT

Yes did all d

that

SIm swap was on the "My Account" it shows it has been swapped

Money was taken and it even showed balance

not it is deactivated and asking for more moeny 🐵

I did send it to moderator team

I am sure they will fix it

Re: Cannot make calls after 1 month deactivation and sim swap

azahoor — Mon, 16 Apr 2018 16:24:04 GMT

Hi PM moderators.

Can you please check my PM

almost 2 hours now

Still waiting for my phone to be working

Need to make few important calls

Thanks

Re: Cannot make calls after 1 month deactivation and sim swap

azahoor — Mon, 16 Apr 2018 16:54:15 GMT

Thanks the phone is back in service but

it is still shwoing $171 plan but it should be $150

90 day plan

Canada wide calls

international text

12+6 GB 3 G Data

= $150

Can you please fix the amount .. deduct $150 instead of $171

Thanks

Re: Cannot make calls after 1 month deactivation and sim swap

matbasm — Mon, 16 Apr 2018 16:57:10 GMT

@azahoor, You need to send this info to the moderators. It is unlikeely that they will see it here.

Re: Cannot make calls after 1 month deactivation and sim swap

stonechucker — Mon, 16 Apr 2018 16:58:48 GMT

@azahoor,

$171 is $150 + taxes (at 14%).

Are you in a province where the combined GST and PST, or the HST is 14%? This would be a correct payment amount, as all prices on Public Mobile are listed without taxes.

Re: Cannot make calls after 1 month deactivation and sim swap

azahoor — Mon, 16 Apr 2018 17:08:27 GMT

Moderators are awesomme . I did send and it is fixed now

It wasnt GST .. it was just an error in biling

all fixed

Kudos to Moderators . .and Public Mobile

Re: Cannot make calls after 1 month deactivation and sim swap

imm1304 — Mon, 16 Apr 2018 17:10:08 GMT

Happy to hear that the mods took care of you.

You should keep a backup app like Fongo or Google hangout dialer. I keep both.

Allows free calls to most numbers in North America using wifi or data.

Re: Cannot make calls after 1 month deactivation and sim swap

Acekiller — Mon, 16 Apr 2018 17:21:26 GMT

it seemed like there's quite a bit of billing error recently?