topic Re: Apartment Building getting long distance warning in Get Support

Apartment Building getting long distance warning

driverostrum — Wed, 10 Jul 2024 23:28:35 GMT

I have connected my aparment's intercom to my phone number and every time someone buzzes my apartment, they get "long distance charges will apply". How can I change this?

Re: Apartment Building getting long distance warning

Handy1 — Wed, 10 Jul 2024 23:29:57 GMT

@driverostrum Not sure you can change it , but note PM is pre paid so you can’t use what you haven’t paid for already . So you won’t get any surprise bills by hearing that error message

Re: Apartment Building getting long distance warning

softech — Wed, 10 Jul 2024 23:37:00 GMT

@driverostrum it really depends on the phone number you have. What area code and the next 3 digits you PM number?? Which City you apartment in??

If phone number really a problem, Some would use a workaround with VoIP app like TextNow TextNow gives you another number of your choice, you choose a number with a number in your arae

Re: Apartment Building getting long distance warning

slusagm — Wed, 10 Jul 2024 23:54:20 GMT

Apartment buzz is like landline. Even if is the same area general area, it can still be a long distance charge. Like GTA is not all free calls for landlines

Re: Apartment Building getting long distance warning

DennyCrane — Thu, 11 Jul 2024 00:57:49 GMT

Sounds like your cell phone number is not local to the landline used in the doorbell system. This is not a Public Mobile issue. Does the call connect? If not you may need to choose a different number. Or program it into the doorbell with a 1 in front.

Re: Apartment Building getting long distance warning

computergeek541 — Thu, 11 Jul 2024 03:52:06 GMT

@Handy1 wrote:
@driverostrum Not sure you can change it , but note PM is pre paid so you can’t use what you haven’t paid for already . So you won’t get any surprise bills by hearing that error message

The customer isn't trying to make a phone call, but rather trying to receive one. Any long distance charges for an outgoing call are paid by the outgoing caller (which isn't the OP).

Re: Apartment Building getting long distance warning

driverostrum — Fri, 12 Jul 2024 13:13:22 GMT

Thanks. I am going to ask about putting a 1 in front of the number first if not I'll try the other options.

Re: Apartment Building getting long distance warning

driverostrum — Fri, 12 Jul 2024 13:15:53 GMT

I'm going to try asking them about putting a 1 in front of the number. If that is a no-go I'll look into a VoIP solution. Thank you.