topic Re: Cannot enter my mobile number in Get Support

Cannot enter my mobile number

P8 — Wed, 10 Jul 2024 23:38:45 GMT

What a lousy cp

Re: Cannot enter my mobile number

Handy1 — Wed, 10 Jul 2024 23:41:27 GMT

@P8 Are you trying to port a number in to public mobile ? If so is your old provider account / sim still active ? It needs to be . Also you’re not trying to port in from Koodo pre paid by any chance ? If so you need to create account with temp PM phone number then get support to transfer the number for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot enter my mobile number

eddieO — Wed, 10 Jul 2024 23:41:57 GMT

@P8, where are you trying to enter you mobile number, through the Public Mobile app or web browser?

Re: Cannot enter my mobile number

TheSterlinger — Wed, 10 Jul 2024 23:46:35 GMT

@P8

What are you trying to do ?

Re: Cannot enter my mobile number

P8 — Wed, 10 Jul 2024 23:48:49 GMT

Thru the app, or web, or both.

Re: Cannot enter my mobile number

P8 — Wed, 10 Jul 2024 23:50:25 GMT

The number I have is the new account number I got from PM. The account thing keeps using the old number

Re: Cannot enter my mobile number

slusagm — Wed, 10 Jul 2024 23:50:47 GMT

but you cannot login?? it cannot submit to port number??

we can't think of at which stage you need to enter phone number and you cannot.

Re: Cannot enter my mobile number

Handy1 — Wed, 10 Jul 2024 23:55:04 GMT

@P8 So you need to update the number in your account profile page in the ever safe section . If you cannot . Get support to update it for you using the link I sent in my first reply

Add pic

Re: Cannot enter my mobile number

TheSterlinger — Wed, 10 Jul 2024 23:58:07 GMT

You can sign in using your email instead of having a code sent to your phone number. After you have Logged in then you can change it in the profile tab. Click the manage EverSafe then change the number.

Re: Cannot enter my mobile number

P8 — Thu, 11 Jul 2024 00:02:14 GMT

Tried multiple times. Says enter mobile number, but gives an error says that the number is already in use with an eversafe id.

The only number I could enter was my landline, which is not my mobile number.

Re: Cannot enter my mobile number

P8 — Thu, 11 Jul 2024 00:03:49 GMT

Not having problems logging in, it's the "cannot enter my mobile number" problem.

Re: Cannot enter my mobile number

TheSterlinger — Thu, 11 Jul 2024 00:10:56 GMT

In that case you would need to get customer service agent to change it, like Handy1 said. You can use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot enter my mobile number

slusagm — Thu, 11 Jul 2024 00:48:34 GMT

So, you are trying to update the number on EverSafe? that is to update where you receive the 2FA code. Problem is one phone number can be set to one EverSafe account. Maybe the number you want to enter is already with another EverSafe account? If it is, you need another mobile phone number

Re: Cannot enter my mobile number

P8 — Thu, 11 Jul 2024 01:09:04 GMT

Why 2 logins, and how to access eversafe to get this ridiculous thing fixed?

Re: Cannot enter my mobile number

P8 — Thu, 11 Jul 2024 01:10:50 GMT

How to get customer service to change it. I've already tried using these links.

Re: Cannot enter my mobile number

slusagm — Thu, 11 Jul 2024 01:15:43 GMT

do you have 2 accounts with PM or just one?

if just one, then something not right. Ask PM to help. You can reach them by clicking on the orange chatbot icon, type Submit Ticket and then select Contact Us and it will bring you to ticket open screen

If you have 2 accounts, then the phone number on EverSafe on both must be different, no other way

Re: Cannot enter my mobile number

P8 — Thu, 11 Jul 2024 01:20:54 GMT

I just have this new account. I let the last one expire

Re: Cannot enter my mobile number

slusagm — Thu, 11 Jul 2024 01:22:41 GMT

so, the last one might be using this phone number and so giving you the problem. You need PM to clear up

it is not a big issue if you can use email to receive 2FA. You can click Didn't receive code and check if email is an option

Re: Cannot enter my mobile number

P8 — Thu, 11 Jul 2024 01:27:13 GMT

If I got my profile in the app, then manage eversafe id, type in mobile number like it asks for. It replied with a nuisance error that says: an existing eversafe id already exists with this phone number.

How do I get to eversafe? Public mobile ought to provide this you think?

Re: Cannot enter my mobile number

slusagm — Thu, 11 Jul 2024 01:42:22 GMT

simply because the number is with your old account. PM can fix it, open ticket with them and wait. It will be fixed tonight or tomorrow. We are just customers, we cannot help further