topic Re: Cancel SIM service in Get Support

Cancel SIM service

Juliajayyyy — Wed, 10 Jul 2024 23:04:51 GMT

Hi, I want to cancel the service but also I lost the SIM card so that I can't get verification code to log in the app. How can I cancel the service in this case?

Re: Cancel SIM service

Handy1 — Wed, 10 Jul 2024 23:07:28 GMT

@Juliajayyyy You can ask support to relative the credit card on file right away

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel SIM service

softech — Wed, 10 Jul 2024 23:14:27 GMT

@Juliajayyyy

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

if you really cannot login to disable Autopay, then Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there