topic Re: Service in Get Support

Service

Allan11 — Wed, 10 Jul 2024 16:32:15 GMT

My husband's phone does not have an active plan because I forgot to add the credit card to the file. I dialed *611 to make the payment but don't remember the pin number. Please help

Right now he doesn't have access to the phone

Many thanks for your help

Champa

Re: Service

eddieO — Wed, 10 Jul 2024 16:34:35 GMT

@Allan11 , you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Service

Sansan — Wed, 10 Jul 2024 16:36:38 GMT

@Allan11 you can use this link to reset your pin #. You can then make your payment afterwards.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Service

will13am — Wed, 10 Jul 2024 16:39:33 GMT

@Allan11 , you should add a credit card to the account. If you have forgotten the account PIN or did not set one, use the link below to update the account PIN.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Service

BKNS27 — Wed, 10 Jul 2024 17:07:40 GMT

@Allan11

If he is a rush, the other option is to purchase a voucher and dial 611 and enter the voucher number and voucher pin.

Vouchers can be purchased at:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples