topic Re: Payment for subscription in Get Support

Payment for subscription

JaelPoulin — Wed, 10 Jul 2024 03:44:22 GMT

I can't pay for my subscription. I thought it was set up for automatic renewal but it appears not. I logged into my account and put in my card information (which I double checked as correct) to pay manually but I am getting coded "sorry cannot process this transaction right now, try again later". What is this? And now I can't call Public Mobile for help either because my subscription has not been renewed.

Re: Payment for subscription

computergeek541 — Wed, 10 Jul 2024 03:49:26 GMT

@JaelPoulin wrote:
I can't pay for my subscription. I thought it was set up for automatic renewal but it appears not. I logged into my account and put in my card information (which I double checked as correct) to pay manually but I am getting coded "sorry cannot process this transaction right now, try again later". What is this? And now I can't call Public Mobile for help either because my subscription has not been renewed.

Public Mobile does not have call-in customer service.

Assuming that the card information has been entered corrrectly, Public Mobile may have locked the card out from use for Public Mobile payments if multiple attempts were made. Have you tried using the Public Mobile app to add your credit card?

Re: Payment for subscription

Sansan — Wed, 10 Jul 2024 03:50:46 GMT

A lot of people have been having issues updating their credit card info. If you're using the website, clear cache and try another web browser such as Google Chrome or brave. Try incognito mode also.

Try this link see if it works.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If nit, you might have to purchase a voucher tomorrow and try paying with that.

Re: Payment for subscription

Phil_Adelphus — Wed, 10 Jul 2024 09:21:18 GMT

@JaelPoulin Another thing you can try is use the app but make sure location is turned on. That has been noted by others as a quirk in the system.