topic Re: eSIM not compatible in Get Support

eSIM not compatible

General_Tao — Wed, 10 Jul 2024 02:28:24 GMT

Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact an agent to get a refund. Thanks

Re: eSIM not compatible

hTideGnow — Wed, 10 Jul 2024 02:09:46 GMT

HI @General_Tao

What phone is that? S20?

It could be a false negative. But check with support agent. Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not compatible

computergeek541 — Wed, 10 Jul 2024 02:29:30 GMT

@General_Tao wrote:
Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact an agent to get a refund. Thanks

I believe a refund to be unlikely unless you have a phone that doesn't have a SIM card slot. I believe that Public Mobile is more likely to provide a SIM card and have it sent to you.