topic Re: Account change in Get Support

Account change

Peterpoker — Wed, 10 Jul 2024 00:07:19 GMT

Why wasn't my account changed as I requested over a month ago ?

Re: Account change

will13am — Wed, 10 Jul 2024 00:09:33 GMT

@Peterpoker , what change did you make that didn't take place? If you are referring to a plan change, it could be that you are viewing stale cached data. Try accessing your account using incognito mode if you are using a browser, or delete app cache if you are using the app.

Re: Account change

Handy1 — Wed, 10 Jul 2024 00:11:00 GMT

@Peterpoker Where you trying to change plan ? And it didn’t change ? Are you being charged the right amount ? Try checking again incognito/ private mode . Might just be cache issue . Be best if you had screen shot of plan change . If so or sent that to support to help

send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437