topic Can't make or receive phone calls in Get Support

Can't make or receive phone calls

AkhilMenon — Tue, 09 Jul 2024 23:43:43 GMT

Hi community. I ported my number to Public Mobile yesterday. It's been more than 24 hours. Everything was working fine until today morning when I tried to make a phone call. As soon as I dial a number, it says that I have used all my minutes. But my subscription plan has unlimited minutes Canada wide. So I don't get it. I'm unable to make or receive calls because of this. Please advise

Re: Can't make or receive phone calls

hTideGnow — Tue, 09 Jul 2024 23:45:23 GMT

hi @AkhilMenon

if you cannot make outbound calls , it is a setup problem with the sim card or the account. Please submit ticket with PM agent by direct message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't make or receive phone calls

Handy1 — Tue, 09 Jul 2024 23:46:35 GMT

@AkhilMenon

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't make or receive phone calls

AkhilMenon — Tue, 09 Jul 2024 23:51:33 GMT

Thank you for your help. I have submitted the ticket