topic Re: Data usage in Get Support

Data usage

Teally — Tue, 09 Jul 2024 20:48:59 GMT

Help. i've used all of my 1.5 GB of data, but i have a tonne of add on data bonuses...

i have 240GB with only 26 days remaining, but i am unable to select this, to make sure i can use it before it expires.

my account is currently using other data bonuses that don't expire, why is this happening and how do i switch it over to the one i want to use, and should be using???

Re: Data usage

HALIMACS — Wed, 10 Jul 2024 15:29:10 GMT

Sorry @Teally , we can't

That's the way PM designed it - and yes, it sucks.

It basically renders the 'bonus data' practically unusable for most users and really is a poor choice on their part.

EDIT: see below discussion- apparently loyalty bonus data is consumed following plan data 👍

Re: Data usage

slusagm — Tue, 09 Jul 2024 20:59:53 GMT

The system supposed to use the loyalty bonus first if it is not ask PM to fix it

open ticket with PM using the Orange Chatbot icon on the lower right. Type Submit ticket and select Contact Us to get to ticket open screen

Re: Data usage

Teally — Tue, 09 Jul 2024 21:06:53 GMT

thanks for your reply

Re: Data usage

Teally — Tue, 09 Jul 2024 21:08:21 GMT

thank you very much, ill try this out

Re: Data usage

HALIMACS — Tue, 09 Jul 2024 21:13:35 GMT

You certain about this @slusagm ?

Great if so, however I believed it was used after plan data and holiday bonus data.

Any Oracles wanna pipe in on this one?

Re: Data usage

slusagm — Tue, 09 Jul 2024 21:16:14 GMT

I meant it will use after regular plan data but before your paid data

Re: Data usage

computergeek541 — Tue, 09 Jul 2024 21:17:13 GMT

@HALIMACS wrote:
You certain about this @slusagm ?
Great if so, however I believed it was used after plan data and holiday bonus data.
Any Oracles wanna pipe in on this one?

The data add-ons that has a 150-day expiry is supposed to be used before non-expirtng data add-ons.

Re: Data usage

Handy1 — Tue, 09 Jul 2024 21:17:15 GMT

@HALIMACS it’s used after plan data . But used before the non expiring holiday bonus data

Re: Data usage

HALIMACS — Tue, 09 Jul 2024 21:31:41 GMT

Excellent @computergeek541 & @Handy1

thank you!