topic My account in Get Support

My account

Kidatheart — Tue, 09 Jul 2024 19:00:35 GMT

I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use! Looked at the usage details, it reported a few mb usage. So, discrepancy in the report! How to rectify this situation?

Re: My account

golfball — Tue, 09 Jul 2024 19:13:42 GMT

Are you saying the app is showing you've used half but it's not showing in the usage details?

Re: My account

Handy1 — Tue, 09 Jul 2024 19:14:45 GMT

@Kidatheart Check again but try incognito private mode . Or use the app to double check . If it’s still not correct submit ticket with support

using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

slusagm — Tue, 09 Jul 2024 21:12:00 GMT

it looks like just a problem with the cavhe. I know everyone talks about this and it's a common problem. Just log in again using incognito mode