topic Re: Unable to login to my account in Get Support

Unable to login to my account

KingDar — Tue, 09 Jul 2024 16:13:20 GMT

Hi,

When I just activated my sim card yesterday. When I try to log into my account on my laptop I get a blank screen with small print in the upper let corner saying " forbidden A1" . When I try on my phone I am asked to subscribe and choose a plan. I am at a loss what to do please help.

Re: Unable to login to my account

Handy1 — Tue, 09 Jul 2024 16:14:59 GMT

@KingDar Clear cache and cookies and try again incognito / private mode . Or try to u install the app and reinstall it see if that helps at all

Re: Unable to login to my account

will13am — Tue, 09 Jul 2024 16:21:16 GMT

@KingDar , did you complete the activation using the app? It can't be completed on a browser. If you have completed the app activation, then try using incognito mode on the browser to access the online account.

Re: Unable to login to my account

KingDar — Tue, 09 Jul 2024 16:35:04 GMT

I tried incognito it did not make a difference same problem.

Re: Unable to login to my account

KingDar — Tue, 09 Jul 2024 16:37:14 GMT

I tried it i have the same issue on the phone the app just send me back to the login page

Re: Unable to login to my account

KingDar — Tue, 09 Jul 2024 16:40:22 GMT

As far as i know i did complete it on the app. I was trying to get to my account to get a referral link for a friend on my laptop.

The app when I login just brings me back to the login page.

Re: Unable to login to my account

KingDar — Tue, 09 Jul 2024 16:48:15 GMT

ok trying it now i will let you know if it works

Re: Unable to login to my account

KingDar — Tue, 09 Jul 2024 16:53:00 GMT

It made no change

Re: Unable to login to my account

Handy1 — Tue, 09 Jul 2024 17:53:48 GMT

@KingDar

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to login to my account

KingDar — Tue, 09 Jul 2024 19:56:21 GMT

I got the issue resolved the app failed to fully set up it is all fixed had to contact customer support to get it fixed thanks everyone for your help