topic Re: My account error in Get Support

My account error

Tony135 — Tue, 09 Jul 2024 15:59:59 GMT

I already a a plan with Public Mobile plan, I log in today and it asks to subscribe to a new plan, I thought I have to confirm my plan again but it asks for payment and ask to choose a new phone number, but I don't want a new phone number. So what happen to my existing plan.

Re: My account error

Handy1 — Tue, 09 Jul 2024 16:00:56 GMT

@Tony135 Get support to help you straighten out

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account error

will13am — Tue, 09 Jul 2024 16:05:41 GMT

@Tony135 , is your phone working? Try accessing your account using incognito mode if you are using a browser. Delete app data first if you are using the app.