topic Re: Network Issue in Get Support

Network Issue

sam1998 — Tue, 09 Jul 2024 15:52:58 GMT

hello , I have issue with my service as i cannot call or receive any call's , and my employee got this number for my business and he no longer works for me and i have no way to login into the account and make the payment . Need help with it urgently .

thanks

Re: Network Issue

Handy1 — Tue, 09 Jul 2024 15:56:38 GMT

@sam1998 That’s a pickle , if you can’t get a hold of him to get login credentials. You may need to create a new account in your own name instead . But you can submit ticket with support to see if there anything they can do but I’m doubtful they can even help in this case

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

adding you could buy payment voucher form shopper drug mart and load the funds *611 to resume services right away

Re: Network Issue

sam1998 — Tue, 09 Jul 2024 15:56:58 GMT

i already created the ticket .... i just need to change the credentials so i dont face this situation in future again ..... right now want to pay for my service so i can start my number again

Re: Network Issue

Handy1 — Tue, 09 Jul 2024 15:58:53 GMT

@sam1998 you need the original credentials to the account to change them otherwise voucher is the only way . So it’s probably best to create a new account with your own email and log in going forward is my suggestion . Especially if you can’t get a hold of old employee to get the log in

Re: Network Issue

golfball — Tue, 09 Jul 2024 16:00:23 GMT

Have you tried calling 611 to make a payment? You will need a pin but not the account password.

Re: Network Issue

sam1998 — Tue, 09 Jul 2024 16:00:56 GMT

I created the new account but how will I attach that number to the new account

Re: Network Issue

Handy1 — Tue, 09 Jul 2024 16:03:58 GMT

@sam1998 You can’t unfortunately, only way to keep that number and pay for the service is you need the log in credentials or pay for it with payment vouchers from shoppers drug mart and load it *611 to continue to use it . With voucher no PIN is needed

Re: Network Issue

golfball — Tue, 09 Jul 2024 16:04:50 GMT

Can you tell us what support says because I'm curious about this too. If someone loses their email and gets locked out I think CS would try to help them and this is a similar situation, however you must be able to verify certain details.

Re: Network Issue

golfball — Tue, 09 Jul 2024 16:08:27 GMT

You need to reactivate the old account first so that you can port the number out. It's easier to port to a different carrier rather than PM. But customer service may be able to help you port within PM?