topic Re: 5% Points-Back in Get Support

5% Points-Back

funpig1 — Tue, 09 Jul 2024 13:59:16 GMT

I sent private message to agent and am waiting for reply.

I have $19 plan and should get 0.95 points-back every 30 days.

However, the last two months, I only received 0.45 and 0.20 points-back respectively.

Re: 5% Points-Back

Handy1 — Tue, 09 Jul 2024 14:03:41 GMT

@funpig1 I too have inconsistent 5% points back from this inadequate new points system

no point in complaining nothing will change and most like effectively get worse

Re: 5% Points-Back

hairbag1 — Tue, 09 Jul 2024 14:08:08 GMT

@funpig1

wondering if it would make any diff if you tried using your laptop and incognito mode. See if that shows anything different.

Re: 5% Points-Back

hTideGnow — Tue, 09 Jul 2024 14:21:19 GMT

HI @funpig1

did you redeem any points for bill credit? from what I saw, PM only gives 5% on the amount you paid via credit card of voucher

For example, if you have a $25 plan but redeemed $15 bill credit, they will only give you 5% of $10 and not the full $25

Re: 5% Points-Back

will13am — Tue, 09 Jul 2024 14:43:20 GMT

I am getting odd ball points back as well. I can't be bothered complaining monthly for a point on many accounts. They just need to fix the system. So disappointing to see roll outs with no prior testing.

Re: 5% Points-Back

funpig1 — Tue, 09 Jul 2024 16:27:32 GMT

I got reply from an agent. PM does not give 5% points back on any portion where you pay with redeemed credits.

IMO, the terms and conditions do not clearly state this. On the other hand, the advertising clearly states that, for example, if you have a $34 plan, you get 1.70 points back.

Re: 5% Points-Back

Handy1 — Tue, 09 Jul 2024 16:29:48 GMT

@funpig1 Clearly this is just more deceptive practices by public mobile . Bait and switch garbage

Re: 5% Points-Back

erorr — Tue, 09 Jul 2024 22:51:58 GMT

Yeah i paid mine with accumulated rewards and got nothing in the way of 5%points back. Contacted CSAgent and I was told that the way it works